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Refund policy

All sales are final.

Due to the exclusive and pre-owned nature of our items, we do not accept returns, exchanges, or refunds. Each item is carefully inspected, photographed, and described in detail to ensure accuracy and transparency.

All items are sold as-is. Please review all photos and descriptions carefully before completing your purchase. If you have any questions prior to purchasing, we encourage you to contact us before placing an order.

In the rare case that an item arrives damaged due to shipping, you must contact us within 24 hours of confirmed delivery with photo documentation. While we are not liable for carrier-related damages, we will assist you in filing a claim with the shipping provider.

By completing a purchase, you acknowledge and agree that you fully understand and accept this no-return, no-refund policy. You agree not to initiate payment disputes or chargebacks for reasons that violate these terms. Any attempt to file a fraudulent chargeback or dispute after agreeing to these terms will be considered a breach of this agreement and may result in further action.

By placing an order, you confirm that you have read, understood, and agreed to these policies in full.

The Rogue Vault reserves the right to refuse any unauthorized returns or chargebacks.

Frequently asked questions

Every item is independently authenticated through "Legit App" and includes a complimentary digital authentication certificate with EVERY purchase to verify our bags authenticity.

In addition to third-party verification, our pieces are internationally sourced from trusted sellers who follow strict authentication standards.

We stand behind authenticity of EVERY curated item sold by The Rogue Vault.

All sales are final. Due to the exclusive and pre-owned nature of our inventory, we do not offer returns, refunds, or exchanges.

All orders are shipped with tracking confirmation.

Orders over $500 (before tax and shipping costs) are shipped fully insured and require signature confirmation upon delivery to ensure secure receipt.

Once an order has been transferred to the shipping carrier and tracking information has been issued, risk of loss transfers to the customer.

If a shipment is marked as delivered by the carrier - including signature confirmation where applicable - the order will be considered fulfilled.

The Rogue Vault is not responsible for carrier delays, lost packages, or delivery issues once confirmed as delivered.

We currently only ship within the United States. International shipping may be available upon request.

Shipping rates are calculated at checkout based on destination and order value.

No. The Rogue Vault is an independent luxury resale business and is not endorsed by, affiliated with, or associated with any brands featured.

For all inquiries, please reach out through our contact page. Click the top left button next to "catalog".

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